LEGAL TERMS & CONDITIONS
Data we collect:
We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with Ruby’s Signature. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration.
We do use your contact information to send you offers based on your previous orders and your interests. We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses.
We use your personal information to resolve disputes, trouble shoot problems, help promote a safe service, collect monies owed, measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates, to customize your experience, detect and protect us against error, fraud and other criminal activity, to enforce our terms and conditions and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in and to display content according to your preferences.
A “Cookie” is a small piece of information stored by a web server on a web server so that it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. Ruby’s Signature’s places temporary cookies in your computer’s hard drive. Ruby’s Signature’s cookies do not contain any of your personal identifiable information.
If you choose to buy on the website, we collect information about your buying behavior. If you transact with us, we collect some additional information such as a billing address, a credit/debit card number and a credit/debit card expiration date and/or other payment instrument details which to the best of our ability and trust are through a trusted/reliable payment portal and is a secured link.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information that you provide to us. We retain this information as necessary to resolve disputes provide customer support and troubleshoot problems as permitted by law.
Sharing of personal information:
We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts, correlate related or multiple accounts to prevent abuse of our services and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-ion.
Links to Other Sites:
Our site links to other websites that may collect personally identifiable information about you. Ruby’s Signature is not responsible for the privacy practices or the content of those linked websites.
To protect against the loss, misuse and alteration of the information under our control, we have in place physical, electronic and managerial procedures. Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Opting out of Communications:
Ruby’s Signature provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you wish to remove your contact information from all Ruby’s Signature lists and newsletters, please login to your account at www.rubyssignature.com and edit your newsletter subscriptions.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
At rubyssignature.com, it is our endeavor to make your shopping experience seamless, enjoyable, simple and hassle-free. Therefore, we ensure that every product you order is in perfect condition and that it reaches you within the time stipulated by us. Please do peruse our Shipping & Delivery Policy.
TYPES OF SHIPPING AVAILABLE
We provide shipping to our customers by Surface Transport which takes up to 7-10 business days
Shipping Charges for All Orders below Rs.5000 will be Rs. 350 | Shipping Charges For Orders Above Rs.5000 and Below Rs.20000 will be Rs. 500 | Shipping Charges For Orders Above Rs.20000 will be Rs. 750
* Handling Charges Applicable on all Artefacts, Vases, Furniture, Lighting & Wall Mirrors.
All items are carefully packaged at our warehouse to avoid any form of damage. We ensure the fragile items are packed safely with high quality bubble sheets and air cushions to secure the package. Our products are wrapped and sealed with a tamper and weather proof packaging to ensure that you receive your order in safe and secure condition. If you find any kind of discrepancies, or if the package is upon delivery looks tampered with or damaged, please do not accept the package and immediately contact our Customer Service at 9316161864 (Monday – Saturday 10 AM to 7 PM) or email us at [email protected]
DELIVERY TIME & TRACKING INFORMATION
Please allow us up to 7-10 business days for Normal delivery from the day you receive the order confirmation. Our delivery partners will attempt to deliver the package thrice before it is returned back to us. Please provide your complete and accurate address including zip code and mobile number in the delivery address as it will help in making a faster delivery.
An email will be sent to you after the order is shipped and also once delivered, for a complete update of our delivery process. For further assistance, please contact our Customer Service at 9316161864 (Monday – Saturday 10 AM to 7 PM) or email us at [email protected]
Ruby’s Signature offers multiple ways to make payments for your order. We accept all major Credit/Debit Cards and Net Banking transactions. All your Debit/Credit information remains confidential. Our trusted payment gateway is compliant with the highest standards in the payment processing industry to make sure your personal information is safe.
We also offer Cash Before Delivery as a special service to our valued guests. CBD or Cash before Delivery is an alternate method of payment that we extend to our valued guests, other than any online payments. In the CBD payment method or CBD service, you will have to deposit the cash in our Bank account. We will dispatch the order, once the payment is reflected in our Bank account. For further assistance, please contact our Customer Service at 9316161864 (Monday – Saturday 10 AM to 7 PM) or email us at [email protected]
Simplicity, transparency and security are the hallmarks of your online shopping experience at Ruby’s Signature. We go the distance to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. Please do peruse our Return Policy for your understanding.
A product is only eligible for return under the following conditions:
· A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation.
· If you identify a quality or a manufacturing defect on the received product.
· If the product is received in a damaged condition. Note: Please do not accept any package if it is tampered or damaged upon delivery.
To ensure that we are able to process your returns accurately and promptly, please read through the return process, along with the guidelines that need to be followed.
1. Please raise a Return Request within 48 hours of delivery by calling our Customer Service at 9316161864 (Monday – Saturday 10 AM to 7 PM) or mail us at [email protected]
2. You will be asked to mail a good quality picture of the received product clearly depicting the issue (in case of damage/defect/incorrect product) along with your order details to [email protected] (You can mail the picture in the first step, for a faster process). Our Quality Assurance team will check the details in reference to its eligibility of return.
3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 7-10 days for delivery at our warehouse.
4. Once the merchandise is back at our warehouse, the refund process will get initiated within 7 days of receiving it. Read further for important details.
POINTS TO REMEMBER:
– Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.
– Product should be unused and in the original condition.
– Product can be returned for a store credit or a refund, processed within 7 days of receiving the merchandise in our warehouse.
– Ruby’s Signature reserves the right to do a thorough quality check of the product before issuing a refund. Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
– Products bought online cannot be exchanged or returned in our stores.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
For further assistance, please contact our Customer Service at 9316161864 (Monday – Saturday 10 AM to 7 PM) or email us at [email protected], to initiate the return process.
All refunds will be processed within 7 days of receiving the merchandise back at our warehouse. The refunds will be made in form of Store Credits or through the same mode of payment as in the order placement.
Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed within 24-48 hours.
All other refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. All online refunds are processed within 7 working days. Any NEFT transactions takes about 5 days to get fully processed, however, for Credits Cards the refund amount will show in your next billing.
Refunds for CBD payments will be issued either through store credits or an account payee cheque in the customer’s name (as given in ‘billing name’ at time of purchase). The customer will receive the cheque within 15 days of receiving the product, this includes the transit time.
Any cancellation requests will only be accepted if they are made within 24 hrs of placing the order and a full refund will be issued for it. However if the request is made at a time when the product it is already in transit, a nominal In-transit cancellation fee will be charged of 10% of the order value. This is due to the nature of our products which are high-quality fragile items, once in transit, we expect our guests to share a part of the shipping charges already borne by us.
The customer needs to raise a cancellation request to the Customer Service at 09316161864 (Monday – Saturday 10 AM to 7 PM) or mail us at [email protected] We will refund the amount by the same mode the customer paid to us except for CBD (that will be refunded either by store credits or cheque).
All conditions as mentioned above may not be implied by laws and are limited to the durations and conditions as mentioned and rubyssignature.com shall not liable for any incidental, special or consequential damages, human injury or loses including but not limited to loss of business, profits or use whether in an action in contract or based out of or in connection with the use or performance of the product. In continuation to the above, the conditions shall not affect the other provisions and also the customer’s statutory rights under applicable Indian laws.